Mailboxes & Conversations

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Mailboxes & Conversations

What are Mailboxes?

Mailboxes are a super simple way to receive emails from the outside world and manage them with the DoneDone Workflow of your choice. Mailboxes are great for managing customer support help desks, hiri…

Updated 2 years ago by Michael Sanders

Using Saved Replies

If you work in customer support, you've probably encountered a time when multiple people were asking the same question. For example, when we launched DoneDone 2, we received a lot of questions about…

Updated 11 months ago by Marcie Garcia

Creating a New Mailbox

If you're an Admin or Account Owner you can easily create a new Mailbox at anytime by clicking the New Mailbox button on your dashboard. If this button does not appear on your dashboard , it is becau…

Updated 2 years ago by Michael Sanders

Link Tasks to Conversations and Vice Versa

When conversations and tasks relate to one another, go ahead and link them! This creates a more closed-loop experience and allows you to see everything relevant to your work. How to Link Tasks to Con…

Updated 5 months ago by Alexa

Setting Up Your Mailbox

Now that you've created a Mailbox as an Account Owner or Admin , there are a few simple settings that you can adjust to improve the Conversation experience. We'll walk you through each setting in ord…

Updated 2 years ago by Michael Sanders

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